Terms of service

General

Scalign AS (Org no. 934 915 755), Edvard Storms gate 2, 0166 Oslo, is a private limited company registered in Norway ("Scalign"). Scalign owns and controls the service Scalign (the "Service").

By using the Scalign.ai website (the "Service") or signing up to any and all services of Scalign AS, you (the "Customer" or "you") agree to be bound by the following terms and conditions (the "Terms of Service").

Scalign may update and change the Terms of Service from time to time, and will notify you about significant changes before such changes come into force. You can review the most current version of the Terms of Service at any time at www.scalign.ai/legal/terms-of-service.

While Scalign prohibits conduct and content in violation of these Terms of Service, by accepting these Terms of Service, you understand and agree that Scalign shall not be responsible for the content made available to you through the Service and that you nonetheless may be exposed to such materials.

Violation of the Terms of Service may result in the suspension or termination of your account.

The failure of Scalign to exercise or enforce any rights available to it pursuant to the Terms of Service shall not constitute a waiver of such rights or provisions.

The Terms of Service constitutes the entire agreement between you and Scalign and governs your use of the Service, superseding any prior agreements between you and Scalign, including, any prior versions of the Terms of Service.

Unless otherwise agreed in writing, you grant Scalign the right to use your company name and logo for marketing purposes, including displaying them on Scalign’s website and other promotional materials, to indicate that you are a customer of the Service. You may withdraw this permission at any time by providing written notice to Scalign.

The Service

Your use of the Service is at your sole risk. The service is provided on an "as is" and "as available" basis. Scalign does not warrant that (i) the service will meet your specific requirements, (ii) the service will be uninterrupted, secure, or error-free, (iii) the results that may be obtained from the use of the Service will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations, or that (v) any errors in the Service will be corrected.

The insights and recommendations generated by the Service do not constitute financial, legal, or professional advice. Users are encouraged to seek independent advice from qualified professionals before making any business decisions based on the output of the Service. Scalign disclaims any liability for actions taken by users based on the information made available through use of the Service.

The insights and recommendations provided by the Service are generated using artificial intelligence algorithms. While Scalign strives to ensure the accuracy and relevance of the AI-generated output, users should be aware that the Service may not capture all nuances of their business context. Users are responsible for reviewing the AI-generated output and applying their own judgment and expertise to assess its applicability to their specific business situation. Scalign disclaims any liability for decisions made based on AI-generated output without appropriate human oversight.

Technical support is only provided to paying account holders and is only available via the listed channels on www.scalign.ai/support.

You understand and accept that Scalign uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service.

The Service may allow you to integrate with third party services and platforms. By enabling such integrations, you authorize Scalign to retrieve data from and send data to these third party services on your behalf as necessary to provide the functionality of the Service. You acknowledge and agree that your use of third party services is subject to the terms and conditions and privacy policies of those third parties, and Scalign is not responsible for the acts or omissions of any third party service provider. You are solely responsible for ensuring that your use of third party integrations complies with all applicable laws and agreements.

Restrictions for Use

The Service is intended only for professional users who are at least 18 years of age or older. By accessing or using the Service, you confirm that you are of legal age to use the service. If you are under the age of 18, you are prohibited from accessing or using this service. We take our obligation to protect the personal data of minors seriously and we do not knowingly collect or process personal data of individuals under the age of 18.

You must be a human. Accounts registered by "bots" or other automated methods are not permitted.

You are responsible for all content posted and activity that occurs under your account (even when content is posted by others who have accounts under your account).

You may not use the Service for any illegal or unauthorised purpose. You must not, in the use of the Service, violate any laws in your jurisdiction.

You must not, including attempt to, modify, adapt or hack the Service or modify another website so as to falsely imply that it is associated with the Service, Scalign, or any other Scalign service.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission by Scalign.
Verbal, physical, written or other abuse (including threats of abuse or retribution) of any Scalign customer, employee, member, or officer will result in immediate account termination.

You must, through the Service, not upload, post, host, or transmit unsolicited email, SMS, or "spam" messages.

You must, through the Service, not transmit any worms or viruses or any code of a destructive nature.

Scalign reserves the right to impose reasonable limits on the volume of traffic or usage of the Service to ensure stable operation and control costs. If your use of the Service generates traffic or resource consumption significantly above typical usage patterns, Scalign may require you to reduce usage, upgrade your plan, or may restrict or suspend access to the Service after providing notice

You may only use integrations with third party services in accordance with their applicable terms and only for lawful purposes.

Account Security

You must provide your legal full name, a valid email address, and any other information requested in order to complete the signup process.

Your login may only be used by one person – a single login shared by multiple people is not permitted. You may create separate logins for as many users as included in your subscription.

You are responsible for maintaining the security of your account and password. Scalign shall not be liable for any loss or damage from your failure to comply with this security obligation.

Pricing and Plans, Payment, Refunds, Upgrading, and Downgrading Terms

Scalign offers a variety of services and plans described at www.scalign.ai/pricing.

A valid credit card is required for paying accounts.

You may be required to add your credit card details and pay to be able to use the Service. Scalign may offer other payment methods at its discretion, such as an electronic invoice.

All plans are billed in advance on a monthly or yearly recurring basis. Payments are non-refundable.

All subscriptions to the Service are subject to automatic renewal at the end of each billing cycle, unless you cancel your subscription prior to the renewal date.

By subscribing to a plan, you authorize Scalign to automatically charge your credit card or other payment method on file for the renewal term at the then-current subscription rate. Failure to cancel before the renewal date will result in the continuation of your subscription and the associated charges.

Scalign reserves the right to modify the pricing of its services and plans at any time. Any changes to pricing will be communicated to you at least thirty (30) days in advance of the effective date of the change. Notification of price changes will be provided through the Scalign website, the Service itself, or via email. Your continued use of the Service after the effective date of the price change constitutes your acceptance of the new pricing. If you do not agree to the new pricing, you may cancel your subscription prior to the effective date of the change. There are no refunds or credits for partial use of service, upgrade/downgrade refunds, or refunds for unused service with an open or closed account. In order to treat everyone equally, no exceptions will be made.

All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, except when otherwise required by mandatory law. You are responsible for payment of all such taxes, levies, or duties.

For any upgrade or downgrade in plan level, your credit card that you provided will automatically be charged the new rate on your next billing cycle.

Downgrading and or deleting your Service may cause the loss of content, features, or capacity of your Account. Scalign does not accept any liability for such loss.

Cancellation and Termination

You are solely responsible for properly cancelling your account. An email or phone request to cancel your account is not considered a valid cancellation request. You can cancel your account at any time through the account settings.

We reserve the right to delete your content immediately from the Service upon cancellation. This information cannot be recovered once your account is cancelled.

If you cancel the Service before the end of your current paid up month, your cancellation will take effect immediately and you will not be charged again.

Scalign can terminate or suspend accounts due to breach of these Terms of Service. Termination of the Service will result in the deactivation or deletion of your Account or your access to your Account, and the forfeiture and relinquishment of all content in your Account. Inactive accounts will be deleted after 90 days.

Following termination of the Service, only aggregated and anonymised data will be kept by Scalign for the purpose of machine learning and statistics. Such data does not constitute personal data as defined in applicable privacy and data protection legislation.

Modifications to the Service and Prices

Scalign reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof). Any new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to the Terms of Service. Continued use of the Service after any such changes shall constitute your agreement to such changes. Scalign will notify you about significant changes before such changes come into force and give you a possibility to evaluate the effects of proposed changes and take necessary measures. Notification will be given through the Scalign website (www.scalign.ai), the Service itself, or by email.

The pricing of the Service, including but not limited to monthly subscription plan fees to the Service, are subject to change upon 30 days' notice from Scalign. Such notice may be provided at any time by posting the changes to the Scalign website (www.scalign.ai) or the Service itself, or by email.

Scalign shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

Copyright and Content Ownership

All content posted on the Service must comply with Norwegian copyright law and other Norwegian laws.

Scalign claims no intellectual property rights over the material you provide to the Service. Your profile and materials uploaded remain yours. To the extent you make your content available to any third party through the Service, you agree to allow such third parties to view and share your content.

Scalign does not pre-screen content, but Scalign has the right in their sole discretion to refuse or remove any content that is made available via the Service.

The look and feel of the Service is owned by Scalign AS. You may not duplicate, copy, or reuse any element without express written permission from Scalign.

Liability

You expressly understand and agree that Scalign shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Scalign has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service; (iii) unauthorised access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to the service. Notwithstanding the foregoing, Scalign's total liability to you for any claims arising out of or related to the Service shall not exceed the amount you have paid to Scalign in the twelve (12) months preceding the claim.

Scalign shall not be liable for any damages or losses arising from your use of third party integrations or from the acts or omissions of third party service providers.

Privacy and Data Protection

Scalign's role as a data processor, including the obligations and responsibilities related to the processing of personal data on behalf of the Customer, is governed by the terms set forth in Annex 1: Data Processing Agreement (https://www.scalign.ai/legal/data-processing).

Assignment

You may not assign, transfer, or delegate any of your rights or obligations under these Terms of Service, whether by operation of law or otherwise, without the prior written consent of Scalign. Any attempted assignment or transfer in violation of this provision shall be null and void.

Scalign reserves the right to assign or transfer its rights and obligations under these Terms of Service, in whole or in part, to any third party at its sole discretion, including in connection with a merger, acquisition, or sale of assets. Scalign will provide notice to you of any such assignment or transfer.

Governing Law and Jurisdiction

The Terms of Service, and legally binding agreement between yourself and Scalign, shall be subject to Norwegian law and Norwegian courts’ exclusive jurisdiction. Oslo city court shall be the agreed legal venue.