Frequently asked questions

Scalign extracts what buyers actually care about, what they need, and how they make decisions, directly from real buyer interactions. That means reps go into every meeting prepared, follow-ups are grounded in what mattered to the buyer, marketing builds messaging in real buyer language, customer success inherits full context from day one, and leaders can spot patterns across deals without sitting in on every call.

It's easy and quick! Connect your calendar and CRM, set a few initial ICP characteristics, and Scalign uses what buyers have actually cared about, questioned, and responded to in past interactions to inform meeting prep and follow-ups.

Scalign is built for B2B revenue teams that sell through conversation, typically with 2 or more reps and a goal of making a sales process more consistent and buyer-driven. Pure product-led-growth (PLG) companies and teams that rely heavily on phone or in-person selling without video calls are not a good fit at this time.

Yes, while sales reps are the primary day-to-day users today, Scalign creates shared buyer understanding that benefits the broader revenue team. Marketing and customer success teams can learn from real buyer interactions to better understand what resonates, where buyers get stuck, and how expectations are set. Today, these teams benefit from shared buyer context and historical learning rather than running daily workflows in the platform.

The outcomes teams see from using Scalign: higher win rates from better-qualified conversations, shorter sales cycles because reps know what moves buyers forward, messaging that actually lands because it's built from what buyers say, and stronger buyer trust because every interaction feels like you've been paying attention.

Scalign currently supports conversations in Bulgarian, Catalan, Czech, Danish, German, Greek, English, Spanish, Estonian, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Lithuanian, Latvian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Swedish, Thai, Turkish, Ukrainian, Vietnamese, and Chinese.

Scalign delivers value immediately by improving meeting prep, follow-ups, and shared buyer context. Most teams start seeing clearer direction after 5-10 buyer meetings.

Scalign recommends starting with an initial ideal customer profile hypothesis so conversations can be analyzed meaningfully and insights are grounded in the right context. That hypothesis doesn’t need to be perfect. Scalign helps you refine it over time based on what actually resonates with buyers.

Yes, Scalign can import CRM data (such as names and roles) and historical call transcripts to accelerate learning. Importing data is optional and not required to start seeing value.

Scalign is built to work with your existing stack. CRMs such as Hubspot, Attio, Pipedrive and Salesforce. Note takers such as Fathom, Fireflies and Fellow. Communication tools: Gmail, Outlook and Slack. LLMs: Claude and ChatGPT.

Scalign does not replace your CRM. It sits on top to turn stored data into next-step direction. Scalign adds a layer of buyer intelligence on top, and syncs what it learns back into your CRM so your team isn't managing data in two places.

Yes, Scalign could replace your existing notetaker.

AI notetakers summarize individual meetings. Scalign analyzes patterns across all your buyer conversations so you understand not just what was said in one call, but what objections come up repeatedly, what messaging lands, and how buyers at different stages actually behave. It also uses that history to prep reps before the next meeting, not just recap what happened after. If you've wondered whether you could just upload transcripts to ChatGPT and get the same thing, the difference is that Scalign is purpose-built for revenue teams, connected to your CRM, and builds a compounding picture of your buyers over time rather than answering one-off questions.

CRMs are built to store and track deal data. Scalign is built to understand buyer behavior from interactions, something CRMs and their built-in AI tools aren't designed to do well. HubSpot Breeze and similar features summarize activity inside the CRM, but they don't analyze what buyers actually say across conversations to surface patterns, flag what's resonating, or prep reps with context that goes beyond deal stage and contact fields. These insights can also inform marketing and customer success, without replacing their existing tools.

You can create tailored follow-up emails for specific buyers, send calendar invites, create or move deals in your CRM, and ask questions about your data, all directly in the assistant.

Yes! Follow-up emails can be sent directly through Gmail or Outlook.

You can always choose to not transcribe a meeting. Scalign is built for teams that use call recording as standard practice since buyer insights are generated from recorded conversations. If a call isn’t recorded it won’t contribute to analysis, but as long as the majority of calls are recorded, Scalign can still deliver meaningful insights.

We do not offer an out of the box solution for phone meetings, but we could integrate with / import any transcripts you may have from such calls. In-person meetings could be recorded by using the desktop recorder functionality.

Yes, desktop recording is available on the Pro plan.

Yes, Scalign lets you have human-in-the-loop controls. Teams decide how insights are reviewed and applied to the action items.

Scalign works for teams of all sizes. Free is built for solo founders and AEs just getting started. Starter fits small teams at €39/seat/month, and Pro is for growing commercial teams at €79/seat/month. If you're early-stage, we also have a startup program with discounted Pro access. Apply to see if you qualify.

Yes, Scalign offers a free trial of the Pro plan for 20 meetings before committing. There is also a free tier that offers 5 meeting recordings per month.

Yes, Scalign is GDPR compliant. Conversation data is processed securely and we follow European data protection standards. If you have specific questions about sub-processors, data residency, or DPA requirements, check out our Trust & Security page.

No. We never use your data to train our models. Your data is only ever used to improve your own workspace, it stays yours.

All subscriptions are billed in Euros (€).

Subscriptions are automatically renewed each billing cycle. You can cancel at any time, and you'll continue to have access until the end of your current billing period.